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Articles

Denial Management Pays Off

Recent reports have demonstrated that denials are on the rise. Nearly 15 percent of all claims submitted to private insurance companies for reimbursement are initially denied. Though half of those...

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Podcasts

Episode 146: Follow the Leader and Stick Together

As a physician, you can go ahead and add "Leader" to your resume. Physicians are seen as leaders by those in their practice, by their patients, and by their communities....

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Episode 143: Shifts in the Healthcare Landscape

Discover how shifts in the healthcare landscape could impact your practice in 2024 and beyond. Join us as we chat with national speaker, trainer and author Elizabeth Woodcock regarding emerging...

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Episode 140: Leveraging Assessments to Build a Stronger Team: Part 2

Join us for Part 2 of utilizing assessments throughout the employee's lifecycle. In this episode, we will focus on leveraging assessments to build a stronger team - using assessments to...

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Episode 139: Utilizing Assessments Throughout Hiring and Onboarding: Part 1

The world of assessments is vast - personality assessments, skills assessments, emotional intelligence assessments, and the list goes on - but how can assessments best serve you in your medical...

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Education Offerings

7208: Phone Call Handling for Medical Office Staff (Non-Clinical) Part One

This course will provide an overview of best practices in phone call handling for non-clinical medical office staff.

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7209: Phone Call Handling for Medical Office Staff (Clinical) Part Two

This course will provide an overview of best practices in phone call handling for clinical medical office staff.

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7210: Patient Safety in the Physician Office Setting (Staff)

This presentation will discuss injuries resulting from accidents in the office setting along with basic safety principles that should routinely be followed.

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